Account Director/Head of Client Services ** NOW PLACED in West Midlands

This agency is having a phenomenal 2025, and has even bigger plans for 2026!

They're a well-established creative communications agency with over two decades of success. With a collaborative, people-focused culture, the agency partners with leading B2B and B2C brands to deliver strategic, creative, and digital campaigns that make an impact. Known for its quality of work and long-standing client relationships, this is an exciting place to make your mark at a senior level.

We’re looking for an experienced agency pro with the confidence, vision, and drive to lead client services and creative delivery teams.

This is a pivotal role for someone who thrives on building senior-level client partnerships, inspiring teams, and helping to shape the commercial direction of an agency that has built a reputation for combining strategic thinking with creative and digital excellence.

Responsibilities will include:

• Lead senior-level relationships with key clients, building trust and authority.

• Oversee project delivery, ensuring timelines, budgets, and quality standards are met.

• Act as a strategic partner to clients, advising, problem-solving, and managing expectations.

• Manage, mentor, and inspire the client services and creative delivery teams.

• Anticipate challenges and proactively resolve conflicts, internally and externally.

• Provide the Managing Director with regular updates, insights, and recommendations.

• Drive continuous improvement in client service processes and delivery standards.

• Ensure client retention and account growth through excellent service and strategic input.

We’re looking for a commercially minded leader with:

• A strong agency background with experience in a senior client services role.

• Strong strategic thinking and client-facing communication skills.

• Proven leadership and mentoring ability, with a passion for developing others.

• Excellent organisational skills and the ability to manage multiple priorities in a fast-paced environment.

• £45-55k depending on experience
• Flexible working - 1 day in the office and 4 remote
• A senior leadership role with the opportunity to shape the future of client services and the wider agency