Account Director in West Midlands

This agency had a phenomenal 2025, and their plans for 2026 have already kicked off with numerous accounts wins!

They're a well-established creative communications agency with decades of success. With a collaborative, people-focused culture, the agency partners with leading B2B brands to deliver strategic, creative and digital campaigns that make an impact. They have exciting growth plans for this year, so this really is an exciting place to make your mark at a senior level!

We’re looking for an experienced, strategic and hands on agency pro with the confidence, vision, and drive to oversee some great B2B accounts.

This is a pivotal role for someone who thrives on building senior-level client partnerships and helping to shape the commercial direction of an agency that has built a reputation for combining strategic thinking with creative excellence.

Responsibilities will include:

• Lead senior-level relationships with key clients, building trust and authority.
• Oversee project delivery, ensuring timelines, budgets, and quality standards are met. This is a role your sleeves up and lead from the front position!
• Act as a strategic partner to clients, advising, problem-solving, and managing expectations.
• Anticipate challenges and proactively resolve conflicts, internally and externally.
• Provide the Managing Director with regular updates, insights, and recommendations.
• Drive continuous improvement in client service processes and delivery standards.
• Ensure client retention and account growth through excellent service and strategic input.

We’re looking for a commercially minded leader with:

• A strong agency background with experience in a senior client services role or someone at Senior Account Manager level, ready to step up.
• Experience working across B2B accounts.
• Strong strategic thinking and client-facing communication skill.
• Excellent project management experience. Able to spin multiple plates and work at pace, this is a hands on role delivering projects and campaigns.
• Excellent organisational skills and the ability to manage multiple priorities in a fast-paced environment.

• Up to £50k depending on experience
• 3 days in the office
• A senior leadership role with the opportunity to shape the future of client services and the wider agency.
• Opportunity to progress to Head of Client Services in the future.